Members
Parliament
Transparency
Dr. Douglas De Couto, JP, MP

Dr. Douglas De Couto, JP, MP

1768
Speeches
616,883
Words Spoken
69
Sittings Active
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
29 words
And what they think it is. Thank you, Mr. Chairman. Right. The direct . . . remaining on the same page, B -43, turning now to business unit 19035.
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
46 words
Yes, deliver on UK policy through seven UK government departments. Could we get a highlight of what they believe the top two priorities would be? For that policy objectives. And then turning now to page B -44, under the head of Public Service, performance measures 19080.
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
77 words
Customer complaints logged and responded to within 48 hours. I do appreciate that in 2023/24 [and] 2024/25, there seemed to be some system issue. But the revised forecast is only at 30 per cent with a target for this year of only 50 per cent. Could we hav e some commentary on why such a low target going forward? Because …
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
15 words
With a case number. Those are my questions for this head, Mr. Chairman. Thank you.
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
43 words
Yes, thank you, Madam Chairman. Regarding Head 13, and associated with the revenue source, 8312 .09, MyBermudaPost Fees, page B-48. C ould the Honourable Minister please provide an estimate of the total cost required to run that service ? Thank you, Madam Chairman.
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
99 words
Yes. Thank you, Madam Chairman. Regarding the Head 18, Library and Archives, I did want to say thank you to the briefing, those who normally have a passion for the digitisation of key components of Bermuda’s history. I know that the library has an extensive collection known as the “Bermuda Collection,” if I have it correct. Could we have a …
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
2 words
—would be—
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
45 words
Thank you. Bermuda House of Assembly Regarding the Department of Planning, I am turning to page B -60, performance measures and I see there is the business unit, Customer feedback satisfaction. And the revised forecast is 100 per cent. I presume that is for —
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
14 words
Page B -60, the second row under General Administration, business unit — [Inaudible interjections]
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
55 words
I see there is Conduct customer feedback satisfaction. I assume that means that that survey was done. But how would the Minister, how would the department quantify the customer satisfac-tion last year? And do they have a target goal for the actual customer satisfaction? I mean, for example, in some areas people use the term—
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
7 words
Those are my questions at this time.
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
34 words
Thank you, Madam Chairman. Just a point of clarification on the process. If we have questions that come up later, will we have a chance to continue to ask questions? [Crosstalk and laughter ]
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
1 words
Understood.
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
17 words
Well, when you want to have a feast, Madam Chairman, you must prepare it carefully. [Inaudible interjections]
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
13 words
Yes, thank you, Madam Chairman. Turning to Head 43, Information and digital technologies.
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
119 words
Yes. Starting on page B -62, I am just referring to my notes here, Madam [Chairman.] I think we have heard . . . I guess I would look to . . . this is referring to the brief. We heard that there 962 28 May 2025 Official Hansard Report Bermuda House of Assembly was an acting chief information officer …
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
4 words
That is one question.
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
16 words
I was referring to comments made in the brief by the Minister about the acting CIO.
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
48 words
Also, the Office 365 deployment, was . . . was . . . was referred to. When is that plan to be . . . is that fully completed? And if not, when is the timeline for that to be fully completed? That would be my second question.
28 May 2025 House of Assembly
Official Hansard Report - House of Assembly
27 words
Well, these were items that were referred to in the brief. And— Hon. E. David Burt: It would be referring to a line item in the brief.